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The Department is currently conducting business via telework and will not be able to address consumer issues in person. Read more >> 
Mayor Bowser Orders Closure of Non-Essential Businesses


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Federal Loans:

FSA Ombudsman of the Department of Education
U.S. Department of Education
FSA Ombudsman
830 First Street, NE, Fourth Floor
Washington, DC 20202-5144
Phone: 1(877) 557-2575
Fax: (202) 275-0549

Private Loans:

Consumer Financial Protection Bureau
P.O. Box 4503
Iowa City, Iowa 52244
Phone: 1 (855) 411-CFPB (2372)
TTY/TDD: 1 (855) 729-CFPB (2372)
Fax: 1 (855) 237-2392
Monday–Friday: 8am – 8pm EST

Submit a student loan complaint to the CFPB at: consumerfinance.gov/complaint/#student-loan


Additional Resources