Federal Loans:
FSA Ombudsman of the Department of Education
U.S. Department of Education
FSA Ombudsman
830 First Street, NE, Fourth Floor
Washington, DC 20202-5144
Phone: 1(877) 557-2575
Fax: (202) 275-0549
https://studentaid.ed.gov
Private Loans:
Consumer Financial Protection Bureau
P.O. Box 4503
Iowa City, Iowa 52244
Phone: 1 (855) 411-CFPB (2372)
TTY/TDD: 1 (855) 729-CFPB (2372)
Fax: 1 (855) 237-2392
Monday–Friday: 8am – 8pm EST
http://www.consumerfinance.gov/
Submit a student loan complaint to the CFPB at: consumerfinance.gov/complaint/#student-loan
Additional Resources
- FAQs: Relief for Private Education Loan Borrowers During COVID-19
- Federal Student Aid Repayment–consolidation and postponement options for federal loans
- Consumer Financial Protection Bureau (CFPB)
- CFPB Questions About Student Loans
- CFPB Private Education Loan Ombudsman – created to assist private student loan borrowers. You may file a private student loan complaint using the online student loan complaint form.
- Tips for student loan borrowers
- Repay Student Debt: Know Your Options
- National advocate: National Consumer Law Center
- Federal Student Aid: