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The Department of Insurance, Securities and Banking has a new address: 1050 First Street, NE, Suite 801, Washington, DC 20002.

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Meet with the Student Loan Ombudsman

District of Columbia Student Loan Ombudsman:

The Department of Insurance, Securities and Banking (DISB) is now licensing student loan servicers operating in the District of Columbia. If you have concerns regarding student loans you can reach out to Dr. Charles Burt, the Student Loan Ombudsman at (202) 727-8000 or [email protected].

What is a Student Loan Ombudsman?

The District of Columbia Student Loan Ombudsman is an unbiased and confidential resource created to assist residents with issues related to student loans. The Ombudsman evaluates the concerns of both District borrowers and student loan servicers to promote collaborative solutions.

The Ombudsman cannot represent borrowers or make decisions about specific loan forgiveness or repayment plans. The Student Loan Ombudsman can provide information and guidance on many issues related to student debt including:

  • Student loan repayment programs

  • Resolving complaints with student loan servicers

  • Student loan consolidation

  • Public Service Loan Forgiveness
    If you are employed by a government or not-for-profit organization, you may be able to receive loan forgiveness under the Public Service Loan Forgiveness Program.

The Student Loan Ombudsman also conducts outreach events and holds open office hours to address your student loan concerns one-on-one. Office hours take place at DISB located at 1050 First Street, NE, Suite 801, Washington, DC 20002. To schedule an appointment, please call (202) 727-8000 or send an email to [email protected].

Dr. Charles Burt will hold open office hours in the DISB Conference Room (8th Floor) at 1050 First Street, NE on:

  • Friday, October 26 from 10am to 1pm
  • Tuesday, November 6 from 1pm to 5pm
  • Thursday, November 15 from 10am to 1pm
  • Tuesday, November 20 from 1pm to 5pm
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