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DISB Investigates Privacy Breach by Aetna Health Inc.

Tuesday, August 29, 2017

(WASHINGTON, DC) – The District of Columbia Department of Insurance, Securities and Banking (DISB) announced that it opened an investigation on Friday of Aetna Health Inc. (Aetna), which offers health insurance plans to residents of the District of Columbia, Maryland and Virginia. The investigation is in response to the privacy breach where Aetna revealed the HIV status of 12,000 policyholders nationwide in a mailing last month.

“As the District’s financial services regulator and consumer advocate, it is our responsibility to make certain that the District’s insurance policyholders’ health rights are protected,” said DISB Commissioner Stephen C. Taylor. “In addition, DISB will reach out directly to the 390 affected District policyholders to provide them with details of the breach and the investigation.”

The investigation will focus on the breach and its impact on affected policyholders. The Department also plans to review Aetna’s policies for data privacy and safeguarding of medical information of its customers and its compliance with the Health Insurance Portability and Accountability Act and other applicable state laws. DISB will share the results of investigation with other state regulators to ensure that a comprehensive, coordinated corrective plan is implemented by the health insurer.

Aetna contacted the affected policyholders by mail last month and set up a toll-free telephone number (866) 326-7192 available 8 a.m. to 8 p.m. ET for further inquiries.

To reach the District of Columbia Department of Insurance, Securities and Banking, contact Philip Barlow at (202) 442-7823 or [email protected] or visit disb.dc.gov