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The Department of Insurance, Securities and Banking has a new address: 1050 First Street, NE, Suite 801, Washington, DC 20002.

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John Hancock Life Insurance Company (USA)

Tuesday, February 4, 2014

We enclose the above referenced actuarial memo for your review and approval. This memo and new rate schedules will replace any previously approved by your department. These updates are associated with our Custom Care III featuring Benefit Builder policy form LTC-11 DC approved by your department on 4/20/12. SERFF File # MULF-128206507 and on 1/25/2013, SERFF # MULF-128206506 and approved changes on 6/21/2012, SERFF # MULF-128479909 and 12/18/2012, SERFF # MULF-128202465. 

We completed a comprehensive experience study this year and are reflecting new assumptions. We also found that experience on older products is deteriorating. This has led us to increase our margins and therefore rates. The submitted rates are on average approximately 26% higher than current rates for this policy series. 

Subject to your approval, the new premium rates will be applied on a prospective basis upon an implementation date to be determined based on administrative readiness. It is important to note that no rate change will be imposed on existing policyholders.

Status = Pending Industry Response