Department of Insurance, Securities and Banking

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The Department is currently conducting business via telework and will not be able to address consumer issues in person. Read more >> 
Phase Two of Reopening Set to Begin on June 22

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Meet with the District’s Student Loan Ombudsman

Last Date:

1050 First Street, NE, Washington, DC 20002
Department of Insurance, Securities and Banking (8th Floor)

Get answers to your student loan concerns from the District Student Loan Ombudsman, your advocate can help you:

  • Understand available resources
    • Sources of college funding
    • Public Service Loan Forgiveness Program
    • Student loan consolidation opportunities
    • Student loan repayment options
  • Prevent student loan default
  • Identify and report scams
  • Resolve complaints with student loan servicers.

Call (202) 727-8000 to schedule an appointment or send an email to [email protected]. Walk-ins are welcome; however, you will be taken on first-come, first-served basis.

Dr. Charles Burt
(202) 727-8000