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Before you File a Banking Complaint

Before you file a Banking Complaint with the Department of Insurance, Securities and Banking (“DISB”)

Ask yourself - What is my responsibility?
What do I need to have in order to successfully file a consumer complaint?

Before you conduct business with a financial institution (whether in person or on-line) ask for their license number.  This is your protection.  A financial institution must be licensed to operate in any jurisdiction, if the law requires it.

Who is regulated by the DISB Banking Bureau?

The DISB Banking Bureau regulates financial institutions (companies) that operate in the District of Columbia and charge a fee for their service.  Such as:

  • Check Cashers (Operating in check cashing stores, small grocery stores and/or liquor stores, etc.)
  • Consumer Credit Service Organizations
  • Consumer Sales Finance Companies
  • DC Chartered Banks (Bank of Georgetown and Industrial Bank)
  • Money Lenders (in person and/or on-line)
  • Money Transmitters (In person and/or on-line)
  • Mortgage Lenders, Brokers and/or Mortgage Loan Originators


Who is not regulated by DISB?

DISB does not regulate national banks, banks chartered by other states or credit unions.  DISB will refer complaints to the appropriate regulator for you, and work with our contacts to help resolve the problem. 

Federal Office of the Comptroller of the Currency (“OCC”).

The OCC is the primary regulator for national banks and federal savings associations. They also supervise federal branches and agencies of foreign banks.  Contact information for the OCC:

Comptroller of the Currency
Customer Assistance Group
1301 McKinney Street
Suite 3450
Houston, TX 77010
Telephone:(800) 613-6743
Website: www.occ.gov

National Credit Union Administration (“NCUA”)

The NCUA is the independent federal agency that  charters, regulates, and supervises federal credit unions.  Contact information for NCUA:

National Credit Union Administration
Consumer Compliance and Outreach
1775 Duke St.
Alexandria, VA 22314-3428
Telephone: (703) 518-1140
Website: www.ncua.gov

As part of our responsibility, DISB investigates complaints against the financial entities  that we regulate. The Commissioner is empowered to bring administrative action against an entity if there are violations of the law or regulations that DISB administers. In appropriate cases, DISB will refer matters to the proper authorities for investigation and/or criminal prosecution.

Still have questions?

Contact the Banking Bureau by telephone: (202) 727-8000 or by email: BankingBureau@DC.gov.